TiviMate Support: How to Contact TiviMate and Get Help

TiviMate support is handled by the app’s developer in writing, and it covers the app only. The official website is tivimate.com, and the TiviMate Google Play listing shows support@tivimate.com as the developer contact email. TiviMate cannot fix channels, playlists or subscriptions, because it does not supply any content. For those, contact your IPTV provider. This guide explains who to contact for what, what to include in a message, and how to avoid fake “TiviMate customer service” numbers.

Official TiviMate contact options

Here is what we could verify on official sources at the time of writing:

The developer is listed on Google Play as Armobsoft FZE. We did not find a phone support line advertised for app support, so do not expect to call anyone. If the contact details above ever change, go by what tivimate.com and the Play listing show on the day you need help.

What TiviMate support can and cannot help with

Most “TiviMate is not working” problems are not TiviMate problems. The Play listing states the app provides no content and that paid upgrades unlock app features only. Use this table to send your question to the right place:

Before writing to anyone, our EPG not loading fix and the troubleshooting steps in the TiviMate setup guide solve many common issues in a few minutes.

How to write a support request that gets answered

A clear first message saves days of back-and-forth. Include:

1. Device model, for example “Fire TV Stick 4K Max” or “NVIDIA Shield Pro”.
2. TiviMate version, shown in the app’s settings or the device’s app info screen.
3. Premium status and the email used for your TiviMate account, if the issue is about Premium.
4. What happens, step by step, and any exact error message.
5. What you already tried, such as restarting, updating or clearing cache.
6. Whether it happens with another playlist. If it does not, the issue is probably with the provider.

Do not send your provider password or full playlist URL to anyone unless you are sure it is needed and the address is official. A screenshot of the error is usually more useful than your login details.

Beware fake TiviMate support numbers and lookalike sites

Search results for “TiviMate customer service” or “contact TiviMate” can surface phone numbers and sites that have nothing to do with the developer. Common warning signs:

• A toll-free “TiviMate helpline” or live-chat number. We found no official phone support line advertised for TiviMate.
• Domains that look similar to tivimate.com but add words, hyphens or different endings.
• Requests for remote access to your device, gift cards, or payment for “activation”.
• Sites selling TiviMate Premium codes or “lifetime keys” outside the Companion app.
• Downloads of “TiviMate Premium unlocked” APKs, which can carry malware.

If someone on the phone asks for money or remote access, hang up. Official Premium is bought inside the TiviMate Companion app, and the official app comes from Google Play or the link on tivimate.com. Our guide on whether TiviMate is legal also explains why cracked versions are a risk.

Self-help before you contact support

• Update the app. Many bugs are fixed in newer versions.
• Restart the device fully, not just the app.
• Clear the app cache from the device’s app settings (not the data, unless you have a backup).
• Test another channel or playlist to separate app problems from stream problems.
• Check your network: Ethernet or 5 GHz Wi-Fi fixes a lot of buffering.

Our TiviMate user guide explains each setting if you want to rule out a misconfiguration first.

Who to contact: the quick rule

App problem: TiviMate support by email. Anything about channels, logins, the guide data or your subscription: your IPTV provider. A good provider answers quickly, because they know their streams and your account.

If you are still choosing one, our plan, IPTV Journal, is 12 months for $89 with 24/7 support for setup questions in TiviMate and other players; see the plan details. IPTV technology is legal, but use services that hold the rights to their channels.

FAQ

Does TiviMate have a customer service phone number?

We found no phone support line advertised for TiviMate app support. The developer contact listed on Google Play is email, support@tivimate.com. Treat any “TiviMate helpline” number from a search result with suspicion.

What is the official TiviMate website?

The official website is tivimate.com. Use it for the official download link and contact options, and be careful with lookalike domains that copy the name.

Can TiviMate support fix my channels?

No. TiviMate is a player and provides no content, so it cannot fix missing channels, buffering streams or expired logins. Contact your IPTV provider for anything to do with channels.

How do I contact TiviMate about Premium?

Open the TiviMate Companion app, where Premium is bought and devices are managed. If you still need help, email the developer contact shown on the Google Play listing with your account email and device details.

How long does TiviMate support take to reply?

The developer does not publish a response time that we could verify. Send one clear, complete message with your device, app version and error, and avoid sending duplicates.