Last updated: October 19, 2026
We want you to be happy with your IPTV Journal subscription. If it does not work for you, this page explains how to get your money back.
7-day money-back guarantee
You can request a full refund within 7 days of your purchase if the service does not work properly on your device and our support team cannot fix the problem. This covers the 12-month plan ($89).
When a refund applies
- The service does not work on your device, and support could not solve the issue.
- Channels or streams do not load reliably, and support could not solve the issue.
- You were charged twice for the same order by mistake (always refunded in full).
- Your subscription was not activated after payment.
When a refund does not apply
- Requests made more than 7 days after purchase.
- Problems caused by your own internet connection, device or third-party player app, when support has shown the service works on a supported device.
- Accounts suspended for sharing login details beyond the connections included in your plan.
- Change of mind after the 7-day window.
How to request a refund
- Email support@iptvjournal.com with the subject line “Refund request”.
- Include the email address you used to pay, your order number or payment date, and a short description of the problem.
- Our support team will try to fix the issue first. If it cannot be fixed, we approve the refund.
How you are refunded
Approved refunds are sent back to the original payment method (the card you paid with). We process them within 3 business days of approval. Your bank may take 5 to 10 business days to show the money in your account. When a refund is issued, the subscription is deactivated.
Questions
If anything is unclear, contact us at support@iptvjournal.com or through our contact page before you buy.