To cancel Xfinity TV, contact Xfinity by phone (1-800-XFINITY), through the chat in your Xfinity account or app, or at an Xfinity store, and ask to remove TV service while keeping internet if you want it. Then return the TV boxes and remotes, get a receipt, and check your next two bills. Cancellation is still largely an assisted process, so expect a retention offer before the agent processes it.
Below is a step by step plan, including how to avoid the most common surprise charges and what to set up before your TV goes dark.
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Before you call: a five minute checklist
- Find your account number and the name and PIN or security details on the account.
- Check for a contract. Look in your account or original agreement for a term commitment. If you are mid contract, ask about the early termination fee before canceling.
- List every piece of TV equipment: cable boxes, TV boxes, remotes and any extra outlets. Note the serial numbers or take photos.
- Know your internet price after TV is removed. Bundles often carry a discount, so your internet only price may go up.
- Line up your replacement (antenna, streaming service) so you are not without TV during a big game.
How to cancel Xfinity TV step by step
- Contact Xfinity. Call 1-800-XFINITY (1-800-934-6489), use chat from your account or the Xfinity app, or visit a store. Say clearly that you want to remove TV service.
- Decide on internet. Tell the agent whether you are keeping internet only, or canceling everything.
- Handle the retention offer. Agents often offer a discount to stay. If you are set on leaving, say so politely and ask them to proceed.
- Confirm the details in writing. Ask for the effective date, the final bill estimate, any fees, and your new monthly internet price. Request a confirmation number and email.
- Return the equipment. Ask where and by when to return the TV boxes and remotes. Xfinity has accepted returns at its stores and at participating UPS Store locations; confirm the current options for your area.
- Keep the receipt. Make sure it lists each device by serial number.
- Check your next two bills for prorated charges, credits and any unreturned equipment fees.
Fees to watch out for
| Charge | When it happens | How to avoid or reduce it |
|---|---|---|
| Early termination fee | Canceling during a term agreement | Check your agreement; ask if the fee reduces as the term runs down |
| Unreturned equipment fee | Boxes or remotes not received | Return everything promptly and keep a dated receipt with serial numbers |
| Higher internet price | Bundle discount ends | Ask for the internet only price before you cancel; compare other providers |
| Partial month billing | Billing cycle timing | Ask how the final bill is prorated |
Fee amounts change and depend on your plan and area, so get the exact figures from the agent or your account rather than relying on old online estimates.
Keep internet or switch providers?
Removing TV is the moment to rethink your internet plan too. If Xfinity is the only fast provider at your address, keeping internet only is usually the simplest path. If fiber or 5G home internet is available, compare prices before you commit. Our guide to the best IPTV and internet bundles covers how to weigh bundled and separate plans.
What to watch after canceling
Most of what cable TV gave you can be replaced for less:
- Local channels: a TV antenna picks up ABC, CBS, FOX, NBC and PBS for free in most areas. See our guide to local channels without cable.
- Cable channels: live TV services like YouTube TV, Sling TV, Hulu + Live TV, Fubo and DirecTV Stream. Xfinity also sells streaming bundles, so ask if one fits.
- Free TV: Pluto TV, Tubi, The Roku Channel and Samsung TV Plus.
- Sports and international channels: some viewers choose one IPTV subscription instead. Ours is IPTV Journal: 12 months for $89. IPTV technology is legal, but always check a service holds rights to its channels.
Our cord cutting guide puts these together into sample setups for different budgets.
Canceling because you are moving
If you are moving, the conversation is slightly different. Xfinity may offer to transfer service to your new address, which can sometimes avoid an early termination fee if you are under contract and Xfinity serves the new home. If you are moving somewhere Xfinity does not serve, explain that and ask how the term agreement is handled.
Either way, schedule the TV disconnect for your move out date rather than the day you call, return the equipment before you leave town, and update your billing address so the final bill reaches you. Moving is also the easiest time to start fresh with an antenna and streaming setup at the new place.
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If the cancellation does not go through
If charges continue after your effective date, contact Xfinity again with your confirmation number and equipment receipt. Keep notes of the date, time and agent name for each contact. If you cannot resolve a billing dispute directly, you can file an informal complaint with the FCC through its consumer complaint center, or contact your state attorney general’s consumer protection office.
FAQ
Can I cancel Xfinity TV online?
Cancellation is generally handled through an agent by phone, chat or in a store rather than a one click online button. Check your Xfinity account for the latest options, as processes can change.
Can I cancel Xfinity TV but keep internet?
Yes. Ask the agent to remove TV service only. Your internet price may change once the bundle discount ends, so ask for the new monthly total before confirming.
Do I have to return my Xfinity cable box?
Yes, leased equipment must be returned, or you may be charged for it. Get a receipt listing each device’s serial number.
Is there a fee to cancel Xfinity TV?
If you are on a term agreement, an early termination fee may apply. Customers without a contract usually only pay for service through the end of the billing period, but confirm with Xfinity.
Will I lose my DVR recordings?
Yes. Recordings on Xfinity’s cloud DVR or box are tied to your TV service and are not available after cancellation. Watch anything important beforehand.
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