At IPTV Journal, we prioritize customer satisfaction and strive to offer a high-quality streaming experience. If you’re not fully satisfied with your purchase, please review our refund guidelines below.
1. Refund Eligibility
- Refunds are applicable only for purchases made directly through our website or official partners.
- To qualify, refund requests must be made within the timeframe specified on the product or service page.
- Only unused or partially consumed services may be eligible for a refund. Fully utilized services cannot be refunded.
2. How to Request a Refund
To initiate a refund:
- Reach out to our customer support team, including your order number, date of purchase, and reason for the request.
- Our team will review the details and determine your eligibility.
- Approved refunds will be processed as promptly as possible, typically within a few business days.
3. Non-Refundable Purchases
The following items are generally non-refundable:
- Digital products, such as completed subscriptions or fully downloaded content.
- Services that have been fully accessed or consumed.
- Personalized services or custom add-ons.
4. Getting in Touch
If you need further assistance or clarification regarding our refund policy, please contact our support team at: support@iptvjournal.com. We are here to ensure you have a positive experience with IPTV Journal.